tq FAQ — Answers to Your Questions

tq has two support channels — 24/7 live chat and email. Through live chat you can speak directly with a support representative, which gives the fastest resolution. Email is suitable for explaining complex issues in detail. Both channels support Bengali and English.

Yes, tq support runs seven days a week, twenty-four hours a day. Whether it is 2 AM or Friday morning, live chat is available to help. Even on BPL or T20 match nights, someone will respond to technical issues — there are no fixed "office hours".

Before contacting support, have your tq account username, registered mobile number, and a brief description of the issue at hand. For transaction-related problems, providing the date, amount, and mobile banking transaction ID will speed up the resolution.

Absolutely. The tq support team is fully proficient in Bengali. If you send a question in Bengali via live chat or email, you will receive a reply in Bengali. English is also accepted. For those more comfortable in Bengali, this is a significant benefit.

tq email support is always active. However, for urgent issues, live chat is the fastest option. Email is the right channel when you need to send detailed evidence or screenshots — particularly for deposit or withdrawal disputes where transaction details need to be attached.

You can contact tq support for all types of technical and financial matters — login problems, deposit or withdrawal issues, bonus claims, account verification, and games not loading. The support team also assists with questions related to responsible gaming.

Go to the tq login page and enter your mobile number, preferred username, and password in the registration form. You must be 21 years of age or older to open an account (21+). Once you complete registration with accurate details, you can start playing immediately.

Click the "Forgot your password?" link on the login page. Enter your registered mobile number or email and an OTP will be sent to you. After verifying the OTP, you can set a new password. If you have trouble resetting your password, contact tq live chat support.

Usernames may contain English letters, numbers, and underscores — no special characters. Passwords must be at least 8 characters long and should include uppercase letters, lowercase letters, and a number. Avoid simple passwords such as 123456 or your own name.

Entering the wrong password multiple times can temporarily lock your account. Old browser cache or cookies can also cause problems. Try refreshing the browser or using incognito mode. If the issue persists, contact tq support — they will check your account status.

Yes, after logging into your tq account you can update your registered email or mobile number from profile settings. An OTP may be required for identity verification. Remember, it is important to keep the mobile number you use for bKash, Nagad, or Rocket transactions correct in your tq account.

No. Each person is allowed only one account at tq. If the same person holds multiple accounts, both accounts risk being suspended and bonuses may be cancelled. You can find more details on the terms and conditions page.

tq currently supports deposits via three mobile banking methods: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳300. bKash is the fastest and most popular option. After depositing, your balance is credited instantly so you can play slot games or casino games right away.

To play any game at tq — slots, live casino, fishing, or sports betting — a minimum deposit of ৳300 is required. This limit applies equally across all methods (bKash, Nagad, Rocket). A 120% bonus is available on your first deposit, up to a maximum of ৳5,000.

Deposits are usually credited within a few minutes. If there is a delay, first check your mobile banking app to confirm the money was deducted. If the transaction was completed, contact tq live chat with the transaction ID and a screenshot. Occasional short delays can occur due to server load.

Log in to tq, go to the deposit option, select Nagad, and enter the amount (minimum ৳300). Send money from your Nagad app to the Nagad number displayed. Save the payment reference or transaction ID. Once you confirm, the balance will be added automatically.

tq does not charge any additional fee for deposits. However, your mobile banking operator (bKash, Nagad, or Rocket) may apply their own "Send Money" fee according to their policy — that is entirely the operator's matter. It is a good idea to check the charges in your app before depositing.

Withdrawals from tq to bKash, Nagad, or Rocket are generally processed within 30 minutes to 3 hours. In most cases the money arrives within one hour. If a transfer remains pending, you can let live chat know — support will provide a status update.

The minimum withdrawal amount from tq is ৳800. Withdrawal requests below this amount are not accepted. Submit a withdrawal request only when your winnings are at least ৳800. This limit applies across all three methods — bKash, Nagad, and Rocket.

Yes, but you must meet the wagering requirement before withdrawing bonus funds. For the welcome bonus, you need to wager the bonus amount 15 times. For example: if you deposit ৳1,000 and receive a ৳1,200 bonus, you must place bets totalling ৳1,200 × 15 = ৳18,000 before withdrawal is possible. If the wagering requirement is not completed, only the original deposit portion can be withdrawn.

Yes, withdrawal requests at tq can be submitted at any time of day or night. Processing continues on Fridays, Saturdays, and public holidays. Requests submitted at night are handled within the standard timeframe of 30 minutes to 3 hours.

If your withdrawal is pending, wait first — it is normally completed within 30 minutes to 3 hours. If it has taken longer than expected, share your transaction ID in live chat. If your account verification is incomplete, the pending period may be longer — in that case, complete the required information.

Members of the tq VIP program receive weekly cashback — across five tiers from Bronze to Diamond, cashback of up to 1.5% is available. Diamond tier members may also receive priority support. VIP membership is upgraded automatically based on activity.