tq's commitment to responsible gaming
Gaming is for fun — not for stress. tq believes every player has the right to play safely and responsibly. On this page you will find out how to set your own limits, recognise problems, and get help when you need it.
Gaming is a form of entertainment, not a source of income
Online betting and casino games are primarily for entertainment. Our request to every player on tq — set your budget before you play, accept the possibility of losing before you start, and do not chase losses by placing bigger bets. Gambling is never a guaranteed source of income.
Our Terms and Conditions include clear guidance on responsible gaming — read them carefully before opening an account. Make your own decisions and avoid placing large bets out of emotion.
To find out how your information is kept secure, see our Privacy Policy — keeping your account secure is also part of responsible gaming.
Age limit: 21 and above only
All tq services are for people aged 21 and above only. We do not allow minors to open accounts. ID may be requested for age verification. If you know someone who appears to be breaking this rule, please let our support team know.
If children or teenagers have access to your device, use a browser password lock or parental controls to prevent them from accessing this site.
Self-limit tools and safety features
The tq account settings include several safety options. You can use these to control how much you play and for how long.
Deposit Limit
You can set a maximum deposit amount for daily, weekly, or monthly periods. Lowering the limit takes effect immediately; increasing it requires a 24-hour wait.
Session Time Limit
Set how long you play in a single session. When the time is up, the system will automatically alert you or log you out.
Self-Exclusion
If you feel you need a break from gaming, you can close your own account for a set period — from 7 days to permanently. You will not be able to log in during this time.
Bet Limit
Set a cap on the total amount you bet within a given period. This helps prevent you from going beyond your budget.
Cooling-Off Period
To avoid making big decisions in an emotional moment, you can take a short break. Set a cooling-off period of 24 hours to 30 days yourself.
Contact Support
For any limit changes or account closures, get direct help via tq's 24/7 live chat or email. The team responds in Bengali and English.
Recognise the signs of problem gambling
It is often hard to notice on your own when gaming is no longer just for fun. Check the signs below — if one or more apply to you, now is the time to seek help.
- You keep placing bigger bets to recover money you have lost
- You are using money meant for daily expenses (food, rent, bills) to gamble
- You are hiding how long you play or how much you spend from your family
- You feel restless or irritable when you are not gaming
- You are gambling with borrowed or loaned money
- You keep coming back even after trying to stop
- Your relationships with family or friends are being affected by gaming
A responsible player's checklist
- Set a budget before you play and do not go beyond it
- Treat gaming as entertainment, not a way to earn money
- Stop playing when you are feeling down, angry, or tired
- Take regular breaks and focus on other activities
- There is no guarantee of winning — keep that in mind
- Talk openly with your family and respect their views
tq's commitment to you
We want every player to be informed and content. That is why tools like self-exclusion, deposit limits, and session controls are kept easily accessible on tq. Our 24/7 live chat support is always available for any questions about responsible gaming.
You do not have to face it alone — get help
Problem gambling is a mental health issue — it is not a sign of weakness. Asking for help takes courage. Below are ways to get support from various sources.
tq Live Chat
At any time of day or night, use tq's 24/7 live chat to request an account closure or limit setting. The team responds in Bengali.
Email Support
If you prefer to write, explain your situation in detail by email. The tq support team assists in both Bengali and English.
Family and Friends
Talk openly with the people close to you. Family and friends can often be a greater source of strength than professional help.
Professional Advice
Speak with a mental health specialist or counsellor. Mental health services are available through both government and private providers in Bangladesh.
Want to know more?
Visit our FAQ section for answers to common questions about responsible gaming — you will find detailed information on self-exclusion, account closure, and setting limits. Staying aware of your own protection is what makes a responsible player.