tq Privacy Policy

Introduction and Scope

tq bet (referred to in this document as "tq", "we" or "us") respects the privacy of its users and is committed to handling personal information responsibly. This privacy policy applies to tq's website, mobile application, and all related services.

By using this site, you are considered to have accepted the terms set out in this privacy policy. For full details on the terms governing use of our services, please read the Terms and Conditions page, which covers account management, bonus use, and other matters.

This policy has been prepared specifically for users located in Bangladesh, taking into account the local context for the collection and processing of their information.

Information We Collect

2.1 Identity Information

At the time of account registration, we collect the following information:

• Full name (as per National ID card)
• Date of birth (for age verification)
• Mobile number
• Email address
• Residential address

2.2 Financial Transaction Information

During deposit and withdrawal processes, we collect:

• bKash, Nagad or Rocket account number
• Transaction amount and date
• Transaction verification code (OTP or reference number)

2.3 Usage Information

Information collected automatically while using the service:

• IP address and device identifier information
• Browser type and operating system
• Duration of site visits and page view history
• Game play history and betting activity

2.4 Communication Information

If you contact us via live chat or email for support, a record of that conversation may be stored to make future support more effective.

How We Collect Information

tq collects information in the ways described below:

3.1 Direct Collection

You provide information directly when filling in the registration form, making a deposit, playing games, claiming a bonus, or contacting the support team. This information is linked to your account.

3.2 Automatic Collection

Our servers automatically record certain technical information — such as your device's IP address, browser version, and how long you spent on each page. This helps maintain site security and identify technical issues.

3.3 Cookies and Similar Technologies

Our site uses cookies. Details about cookies are described in section 7 of this policy.

How We Use Information

Collected information is used only for the purposes described below:

4.1 Account Management and Verification

We use the information provided at registration to verify your identity, keep your account active, and ensure secure login. Age verification information is used to confirm that only persons aged 21 or above are able to use the service.

4.2 Financial Transaction Processing

Financial information is used to complete your deposits and withdrawals via bKash, Nagad or Rocket, and to maintain a record of transactions.

4.3 Support and Communication

We use your contact information to resolve issues, process bonuses, and send important account-related notifications.

4.4 Fraud Prevention and Security

Device and usage information is analysed to detect suspicious activity, prevent the creation of multiple accounts, and stop financial fraud.

4.5 Service Improvement

We analyse which games or sections users engage with most to improve the site's functionality and content.

Data Storage and Security

5.1 Encryption

All data transfers at tq are secured through SSL (Secure Socket Layer) encryption. Your mobile banking information and password are stored in encrypted form; no staff member or engineer can read them directly.

5.2 Access Control

Access to personal information is granted only to those staff members who need it to carry out their responsibilities. Every access is logged and regularly audited.

5.3 Security Incidents

If a breach in data security occurs for any reason, we will notify affected users as quickly as possible and take the necessary steps to address the issue.

Sharing Information with Third Parties

tq never sells your personal information or transfers it to unauthorised third parties. However, some information may be shared in the limited circumstances below:

6.1 Service Provider Partners

Transaction information necessary for payment processing is shared with bKash, Nagad and Rocket. Gameplay data is transmitted to the platforms of the relevant game studios — including Pragmatic Play, PG Soft, JILI and Evolution — for the purpose of running games.

6.2 Legal Obligations

If providing information is required by a court order, a request from an investigating authority, or applicable legal obligations, only the minimum information required by law will be supplied.

6.3 Business Transfers

If tq's business structure changes in the future (such as a merger or acquisition), user information may be transferred to the relevant party. Even in such a case, this privacy policy will remain in effect and users will be informed in advance.

Cookies and Tracking Technologies

7.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. tq uses cookies for the following purposes:

• Essential cookies: To keep login sessions active and ensure secure browsing.
• Performance cookies: To identify which parts of the site are slow and to make technical improvements.
• Functionality cookies: To remember your language preference and other settings.
• Analytics cookies: To understand overall traffic patterns — not at an individual level.

7.2 Cookie Control

You can disable or delete cookies from your browser settings. However, if essential cookies are turned off, some core site functions — such as login — may not work properly.

Protection of Minors

All tq services are for persons aged 21 or above only. We do not collect or store any information from minors.

Age is verified at the time of registration, and suspicious accounts may be subject to verification at any time. If we become aware that information from a minor has been collected, it will be deleted immediately and that account will be closed.

We recommend reading our Responsible Gaming Guidelines for details on responsible gambling practices and protective measures.

Your Rights and Options

You have the following rights regarding your personal information:

9.1 Right to Access Information

You can view your profile information at any time by logging into your account. If you wish to request more detailed information, please contact the support team.

9.2 Right to Correct Information

If any of your stored information is incorrect, you may request that it be corrected. Changes to important details such as name or date of birth may require identity verification.

9.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, you can turn off that option from your account settings. However, necessary messages relating to account management will continue to be sent.

9.4 Right to Close Your Account

You may close your account by notifying the support team. Even after account closure, some information may be retained for a specified period due to legal and financial obligations (see section 10).

Data Retention Period

We retain your information for as long as it is needed to provide the service or as required by legal obligations:

10.1 Account Information

Identity information is retained for as long as the account is active. Financial records and transaction history are retained for at least five years after account closure.

10.2 Gameplay and Betting History

Game play records and betting history are retained for at least three years after account closure, as this information may be needed for dispute resolution.

10.3 Communication Records

Records of conversations with the support team may be retained for up to two years.

Changes to This Policy

tq reserves the right to update this privacy policy as needed. When changes are made, the "Last Updated" date at the top of the page will change, and for significant changes a notification will be sent to the registered mobile number or email address.

Continued use of the site after changes have been made will indicate that you have accepted the revised policy. For answers to general questions about our services, visit the Frequently Asked Questions (FAQ) page.

Contact

If you have any questions or concerns about this privacy policy, please contact us:

12.1 Live Chat

You can speak directly with the support team using the live chat button in the lower corner of any page on the site. Chat support is available 24/7 in Bangla and English.

12.2 Email

For written requests or formal complaints, contact us by email:
[email protected]

To learn more about tq and get a detailed introduction to our services, read the About Us page.